{"id":2606,"date":"2014-01-24T12:30:58","date_gmt":"2014-01-24T11:30:58","guid":{"rendered":"http:\/\/www.media-deluxe.de\/blog\/?p=2606"},"modified":"2016-04-20T06:18:57","modified_gmt":"2016-04-20T04:18:57","slug":"im-itil-kontext-oft-verwendete-abkuerzungen","status":"publish","type":"post","link":"https:\/\/www.media-deluxe.de\/blog\/2014\/01\/im-itil-kontext-oft-verwendete-abkuerzungen\/","title":{"rendered":"Im ITIL-Kontext oft verwendete Abk\u00fcrzungen"},"content":{"rendered":"<p>Wer sich mit ITIL befasst, sieht sich schnell mit einer verwirrenden F\u00fclle von Abk\u00fcrzungen konfrontiert. Leider sind einige dieser Abk\u00fcrzungen doppeldeutig oder bereits mit anderen IT-Begriffen belegt (beispielsweise bedeutet CMS im ITIL-Kontext \u201eConfiguration Management System\u201d anstatt  \u201eContent Management System\u201d), und viele der Abk\u00fcrzungen lassen sich selbst in der Wikipedia nicht recherchieren. Daher ver\u00f6ffentliche ich hier meine pers\u00f6nliche (unvollst\u00e4ndige und ungepr\u00fcfte) Sammlung der ITIL-Abk\u00fcrzungen (vorrangig ITIL 2011, aber auch zum Teil COBIT, PRINCE2 und andere betreffend), teilweise erg\u00e4nzt durch \u00dcbersetzungsvorschl\u00e4ge:<!--more--><\/p>\n<ul style=\"list-style-type:none;margin:0;padding:0;\">\n<li><span class=\"tab70\">ACD<\/span>\t\tAutomatic Call Distribution (Automatische Anrufverteilung)<\/li>\n<li><span class=\"tab70\">AI<\/span> \t\tAcquire and Implement (Beschaffen und Implementieren)<\/li>\n<li><span class=\"tab70\">AM<\/span> \t\tAvailability Management (Verf\u00fcgbarkeitsmanagement)<\/li>\n<li><span class=\"tab70\">AMIS<\/span> \t\tAvailability Management Information System<\/li>\n<li><span class=\"tab70\">ASP<\/span> \t\tApplication Service Provider<\/li>\n<li><span class=\"tab70\">BCM<\/span> \t\tBusiness Capacity Management<\/li>\n<li><span class=\"tab70\">BCM<\/span> \t\tBusiness Continuity Management<\/li>\n<li><span class=\"tab70\">BCP<\/span> \t\tBusiness Continuity Plan<\/li>\n<li><span class=\"tab70\">BIA<\/span> \t\tBusiness Impact Analysis<\/li>\n<li><span class=\"tab70\">BPO<\/span>\t\tBusiness Process Outsourcing<\/li>\n<li><span class=\"tab70\">BRM<\/span> \t\tBusiness Continuity Management<\/li>\n<li><span class=\"tab70\">BSI<\/span> \t\tBritish Standards Institution<\/li>\n<li><span class=\"tab70\">BSM<\/span>\t\tBusiness Service Management<\/li>\n<li><span class=\"tab70\">CAB<\/span>\t\tChange Advisory Board (\u00c4nderungsberatungsausschuss)<\/li>\n<li><span class=\"tab70\">CAB\/EC<\/span>\t\tChange Advisory Board \/ Emergency Committee<\/li>\n<li><span class=\"tab70\">CAPEX<\/span>\t\tInvestitionsausgaben (Capital Expenditure)<\/li>\n<li><span class=\"tab70\">CCM<\/span>\t\tComponent Capacity Management<\/li>\n<li><span class=\"tab70\">CCTA<\/span>\t\tCentral Computing and Telecommunications Agency<\/li>\n<li><span class=\"tab70\">CFIA<\/span>\t\tComponent Failure Impact Analysis<\/li>\n<li><span class=\"tab70\">CI<\/span>\t\tConfiguration Item (Konfigurationselement)<\/li>\n<li><span class=\"tab70\">CIP<\/span>\t\tContinuous Improvement Process (s. KVP)<\/li>\n<li><span class=\"tab70\">CMDB<\/span> \t\tConfiguration Management Database<\/li>\n<li><span class=\"tab70\">CMIS<\/span> \t\tCapacity Management Information System<\/li>\n<li><span class=\"tab70\">CMM<\/span> \t\tCapability Maturity Model<\/li>\n<li><span class=\"tab70\">CMMI<\/span> \t\tCapability Maturity Model Integration<\/li>\n<li><span class=\"tab70\">CMS<\/span> \t\tConfiguration Management System<\/li>\n<li><span class=\"tab70\">CP<\/span> \t\tClosing a Project<\/li>\n<li><span class=\"tab70\">COTS<\/span> \t\tCommercial off the Shelf<\/li>\n<li><span class=\"tab70\">CS<\/span> \t\tChange Schedule<\/li>\n<li><span class=\"tab70\">CSF<\/span> \t\tCritical Success Factor (Kritischer Erfolgsfaktor)<\/li>\n<li><span class=\"tab70\">CSI<\/span> \t\tContinual Service Improvement<\/li>\n<li><span class=\"tab70\">CSIP<\/span> \t\tContinual Service Improvement Program<\/li>\n<li><span class=\"tab70\">CSP<\/span> \t\tCore Service Package<\/li>\n<li><span class=\"tab70\">CTI<\/span> \t\tComputer Telephony Integration<\/li>\n<li><span class=\"tab70\">DIKW<\/span> \t\tData-to-Information-to-Knowledge-to-Wisdom<\/li>\n<li><span class=\"tab70\">DML<\/span>\t\tDefinitive Media Library<\/li>\n<li><span class=\"tab70\">DS<\/span> \t\tDeliver and Support (Erbringen und Unterst\u00fctzen)<\/li>\n<li><span class=\"tab70\">ECAB<\/span>\t\tEmergency CAB<\/li>\n<li><span class=\"tab70\">ELS<\/span>\t\tEarly Life Support<\/li>\n<li><span class=\"tab70\">eSCM-CL<\/span>\t\teSourcing Capability Model for Client Organizations<\/li>\n<li><span class=\"tab70\">eSCM-SP<\/span>\t\teSourcing Capability Model for Service Providers<\/li>\n<li><span class=\"tab70\">FTA<\/span> \t\tFault Tree Analysis (Fehlerbaumanalyse)<\/li>\n<li><span class=\"tab70\">HMG<\/span> \t\tHer Majesty&#8217;s Government (UK Regierungsbeh\u00f6rde)<\/li>\n<li><span class=\"tab70\">IP<\/span> \t\tInitiating a Project<\/li>\n<li><span class=\"tab70\">IRR<\/span> \t\tInternal Rate of Return (Interne Zinsfu\u00df-Methode)<\/li>\n<li><span class=\"tab70\">ISM<\/span> \t\tInformation Security Management<\/li>\n<li><span class=\"tab70\">ISMS<\/span> \t\tInformation Security Management System<\/li>\n<li><span class=\"tab70\">ISO<\/span> \t\tInternational Organization for Standardization<\/li>\n<li><span class=\"tab70\">ISP<\/span> \t\tInternet Service Provider<\/li>\n<li><span class=\"tab70\">IT<\/span> \t\tInformationstechnologie<\/li>\n<li><span class=\"tab70\">ITIL<\/span> \t\tIT Infrastructure Library<\/li>\n<li><span class=\"tab70\">ITSCM<\/span> \t\tIT Service Continuity Management<\/li>\n<li><span class=\"tab70\">ITSM<\/span> \t\tIT Service Management<\/li>\n<li><span class=\"tab70\">itSMF<\/span> \t\tIT Service Management Forum<\/li>\n<li><span class=\"tab70\">KEDB<\/span> \t\tKnown Error Database<\/li>\n<li><span class=\"tab70\">KPI<\/span> \t\tKey Performance Indicator<\/li>\n<li><span class=\"tab70\">KPO<\/span>\t\tKnowledge Process Outsourcing<\/li>\n<li><span class=\"tab70\">KVP<\/span>\t\tKontinuierlicher Verbesserungsprozess (s. CIP)<\/li>\n<li><span class=\"tab70\">LOS<\/span> \t\tLine of Service<\/li>\n<li><span class=\"tab70\">M_o_R<\/span> \t\tManagement of Risk (Risikomanagement)<\/li>\n<li><span class=\"tab70\">MALC<\/span> \t\tManaging across the Lifecycle<\/li>\n<li><span class=\"tab70\">MDSM<\/span> \t\tMedia Deluxe Service Management<\/li>\n<li><span class=\"tab70\">ME<\/span> \t\tMonitor and Evaluate (\u00dcberwachen und Evaluieren)<\/li>\n<li><span class=\"tab70\">MoR<\/span> \t\tManagement of Risk (Risikomanagement)<\/li>\n<li><span class=\"tab70\">MTBF<\/span> \t\tMean Time Between Failures (\u00d8 Zeit zwischen Ausf\u00e4llen)<\/li>\n<li><span class=\"tab70\">MTBSI<\/span>\t\tMean Time Between Service Incidents (\u00d8 Zeit zw. Service-Incidents)<\/li>\n<li><span class=\"tab70\">MTRS<\/span> \t\tMean Time to Restore Service (\u00d8 Zeit bis Servicewiederherstellung)<\/li>\n<li><span class=\"tab70\">MTTR<\/span>\t \tMean Time To Repair (\u00d8 Zeit bis zur Reparatur)<\/li>\n<li><span class=\"tab70\">NPV<\/span> \t\tNet Present Value (Barwert-Methode)<\/li>\n<li><span class=\"tab70\">OGC<\/span> \t\tOffice of Government Commerce<\/li>\n<li><span class=\"tab70\">OLA<\/span> \t\tOperational Level Agreement (Vereinbarung auf Betriebsebene)<\/li>\n<li><span class=\"tab70\">OPEX<\/span> \t\tOperational Expenditure (Betriebsausgaben)<\/li>\n<li><span class=\"tab70\">OPSI<\/span> \t\tOffice of Public Sector Information<\/li>\n<li><span class=\"tab70\">PBA<\/span> \t\tPattern of Business Activity (Business-Aktivit\u00e4tsmuster)<\/li>\n<li><span class=\"tab70\">PFS<\/span> \t\tPrerequisite for Success (Voraussetzung f\u00fcr den Erfolg)<\/li>\n<li><span class=\"tab70\">PIR<\/span> \t\tPost Implementation Review (Review nach der Implementierung)<\/li>\n<li><span class=\"tab70\">PO<\/span> \t\tPlan and Organise (Planen und Organisieren)<\/li>\n<li><span class=\"tab70\">PSA<\/span> \t\tProjected Service Availability (voraussichtl. Serviceverf\u00fcgbarkeit)<\/li>\n<li><span class=\"tab70\">QA<\/span>\t\tQuality Assurance (Qualit\u00e4tssicherung)<\/li>\n<li><span class=\"tab70\">QMS<\/span> \t\tQuality Management System<\/li>\n<li><span class=\"tab70\">RCA<\/span> \t\tRoot Cause Analysis (Ursachennalyse)<\/li>\n<li><span class=\"tab70\">RFC<\/span> \t\tRequest for Change (\u00c4nderungsantrag)<\/li>\n<li><span class=\"tab70\">ROI<\/span> \t\tReturn on Investment (Investitionsertrag)<\/li>\n<li><span class=\"tab70\">RPO<\/span> \t\tRecovery Point Objective (tolerierter Datenverlust aufgr. Ausfalls)<\/li>\n<li><span class=\"tab70\">RTO<\/span> \t\tRecovery Time Objective (max. Wiederherstellungszeit nach Ausfall)<\/li>\n<li><span class=\"tab70\">SAC<\/span> \t\tService Acceptance Criteria (Serviceabnahmekriterien)<\/li>\n<li><span class=\"tab70\">SACM<\/span> \t\tService Asset and Configuration Management<\/li>\n<li><span class=\"tab70\">SCD<\/span> \t\tSupplier and Contract Database (Supplier- und Vertragsdatenbank)<\/li>\n<li><span class=\"tab70\">SCM<\/span> \t\tService Capacity Management<\/li>\n<li><span class=\"tab70\">SD<\/span> \t\tService Design (Serviceentwicklung)<\/li>\n<li><span class=\"tab70\">SD<\/span> \t\tService Desk<\/li>\n<li><span class=\"tab70\">SDP<\/span>\t\tService Design Package<\/li>\n<li><span class=\"tab70\">SFA<\/span> \t\tService Failure Analysis (Serviceausfallanalyse)<\/li>\n<li><span class=\"tab70\">SIP<\/span> \t\tService Improvement Plan (Serviceverbesserungsplan)<\/li>\n<li><span class=\"tab70\">SKMS<\/span>\t \tService Knowledge Management System<\/li>\n<li><span class=\"tab70\">SLA<\/span> \t\tService Level Agreement (Dienstg\u00fctevereinbarung)<\/li>\n<li><span class=\"tab70\">SLAM<\/span> \t\tService Level Agreement Monitoring<\/li>\n<li><span class=\"tab70\">SLM<\/span> \t\tService Level Management (Dienstg\u00fctemanagement)<\/li>\n<li><span class=\"tab70\">SLP<\/span> \t\tService Level Package<\/li>\n<li><span class=\"tab70\">SLR<\/span> \t\tService Level Requirement (Dienstg\u00fcteanforderungen)<\/li>\n<li><span class=\"tab70\">SMO<\/span> \t\tService Maintenance Objective (Servicewartungsvorgabe)<\/li>\n<li><span class=\"tab70\">SO<\/span> \t\tSeparation Operation (Servicebetrieb)<\/li>\n<li><span class=\"tab70\">SoC<\/span> \t\tSeparation of Concerns<\/li>\n<li><span class=\"tab70\">SOP<\/span> \t\tStandard Operating Procedures (Standardbetriebsabl\u00e4ufe)<\/li>\n<li><span class=\"tab70\">SOR<\/span> \t\tStatement of Requirements (Anforderungserkl\u00e4rung)<\/li>\n<li><span class=\"tab70\">SORT<\/span>\t\tService-to-Operation-to-Readiness-to-Test<\/li>\n<li><span class=\"tab70\">SPI<\/span> \t\tService Provider Interface (Service Provider Schnittstelle)<\/li>\n<li><span class=\"tab70\">SPM<\/span> \t\tService Portfolio Management<\/li>\n<li><span class=\"tab70\">SPO<\/span> \t\tService Provisioning Optimization (Opt. d. Servicebereitstellung)<\/li>\n<li><span class=\"tab70\">SPOC<\/span> \t\tSingle Point of Contact (zentrale Anlaufstelle)<\/li>\n<li><span class=\"tab70\">SPOF<\/span> \t\tSingle Point of Failure<\/li>\n<li><span class=\"tab70\">SS<\/span> \t\tService Strategy (Servicestrategie)<\/li>\n<li><span class=\"tab70\">ST<\/span> \t\tService Transition (Serviceinbetriebnahme)<\/li>\n<li><span class=\"tab70\">TCO<\/span> \t\tTotal Cost of Ownership (Gesamtbetriebskosten)<\/li>\n<li><span class=\"tab70\">TCU<\/span> \t\tTotal Cost of Utilization<\/li>\n<li><span class=\"tab70\">TO<\/span> \t\tTechnical Observation (technische \u00dcberwachung)<\/li>\n<li><span class=\"tab70\">TOR<\/span> \t\tTerms of Reference (Aufgabenbeschreibung)<\/li>\n<li><span class=\"tab70\">TQM<\/span> \t\tTotal Quality Management<\/li>\n<li><span class=\"tab70\">UC<\/span> \t\tUnderpinning Contract (Vertrag mit Drittparteien)<\/li>\n<li><span class=\"tab70\">UP<\/span> \t\tUser Profile (Anwenderprofil)<\/li>\n<li><span class=\"tab70\">VBF<\/span> \t\tVital Business Function (Kritische Gesch\u00e4ftsfunktion)<\/li>\n<li><span class=\"tab70\">VOI<\/span> \t\tValue on Investment (Investitionswert)<\/li>\n<li><span class=\"tab70\">WIP<\/span> \t\tWork in Progress (in Arbeit)<\/li>\n<\/ul>\n<hr \/>\n","protected":false},"excerpt":{"rendered":"<p>Wer sich mit ITIL befasst, sieht sich schnell mit einer verwirrenden F\u00fclle von Abk\u00fcrzungen konfrontiert. Leider sind einige dieser Abk\u00fcrzungen doppeldeutig oder bereits mit anderen IT-Begriffen belegt (beispielsweise bedeutet CMS im ITIL-Kontext \u201eConfiguration Management System\u201d anstatt \u201eContent Management System\u201d), und &hellip; <a class=\"more-link\" href=\"https:\/\/www.media-deluxe.de\/blog\/2014\/01\/im-itil-kontext-oft-verwendete-abkuerzungen\/\"> Weiter&#8230;<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,7,14,35,37],"tags":[258],"class_list":["post-2606","post","type-post","status-publish","format-standard","hentry","category-allgemein","category-e-business","category-knowledge_management","category-language_management","category-projektmanagement","tag-itil"],"_links":{"self":[{"href":"https:\/\/www.media-deluxe.de\/blog\/wp-json\/wp\/v2\/posts\/2606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.media-deluxe.de\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.media-deluxe.de\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.media-deluxe.de\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.media-deluxe.de\/blog\/wp-json\/wp\/v2\/comments?post=2606"}],"version-history":[{"count":49,"href":"https:\/\/www.media-deluxe.de\/blog\/wp-json\/wp\/v2\/posts\/2606\/revisions"}],"predecessor-version":[{"id":2657,"href":"https:\/\/www.media-deluxe.de\/blog\/wp-json\/wp\/v2\/posts\/2606\/revisions\/2657"}],"wp:attachment":[{"href":"https:\/\/www.media-deluxe.de\/blog\/wp-json\/wp\/v2\/media?parent=2606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.media-deluxe.de\/blog\/wp-json\/wp\/v2\/categories?post=2606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.media-deluxe.de\/blog\/wp-json\/wp\/v2\/tags?post=2606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}